One

June 26, 2006 on 2:15 pm | In Apple | No Comments

One new battery winging its way to me fresh from the clutches of the house that Jobs built.

The experience of calling Applecare was far from the pulling teeth experience to which I have become accoustomed to when calling technical support in the past. The call went straight through with no time spent on hold admiring the frayed ends of sanity. First off we went through the usual NVRAM reset and then the PMU reset – luckily when running dcnet it only takes a minute or two for the Mac to switch off abruptly so the top checklist items were checked off in rapid succession. Next up was the elevation to second line support where the hero of the day confirmed the abrupt halt was indeed the thing that should not be and suggested that a replacement battery would be the cure.

So poor twisted me is left with my planned obscene diatribe kept in storage for a future support call to a less efficient organisation.